My customer isn’t receiving the application email.

Your customer should receive the loan application email within a few seconds after you send it.

If they don’t see it right away, it’s a good idea to check their junk or spam folder—sometimes it ends up there by mistake.

Still no luck after about a minute? No problem! Just give us a call (preferred), or return to this chat and let us know you need more help. Then select “Talk to a Merchant Service Rep” to connect with a live agent.

We’re happy to assist!