Why did my customer receive a notification that a payment was due, but no funds have been requested yet?
As part of our commitment to providing excellent customer support, we’ll send helpful updates throughout the life of their loan.
They’ll get an email with key details like:
- How to pay merchants through their account
- The last day they can use their account to make final payments to merchants
- When their first payment is due
If they haven’t used their account yet, a payment won’t be due—but don’t worry, they can always find the latest info in their Customer Portal.
There, they’ll see:
- Whether a payment is due and how much it is
- How to link their bank account for repayments
- And other helpful tips to manage their loan
We’re here to help every step of the way!