Merchant Address Verification Issues During Onboarding
Merchants may occasionally encounter system errors that prevent them from submitting their business address appropriately while onboarding. This article outlines the workaround to ensure the merchant can successfully submit their application without delay, while also ensuring our backend address database is corrected.
Be sure to list the correct address in a pinned note on the merchant's Pending Review ticket for Merchant Underwriting to see while decisioning the application!
Step 1: Find an Alternative
If the application form rejects the merchant's address or throws a validation error:
- Locate a suggested alternative address in SmartyStreets.
- If a slightly modified version is provided by SmartyStreets, ask the merchant to enter it and attempt submission.
- If an alternative address is not available in SmartyStreets, have the merchant submit using their personal address.
Advise the merchant that this is a temporary measure to get their application through the queue and that it will be corrected before they go live.
Step 2: Post-Approval Data Ticket Escalation
Once the merchant's application is Approved, escalate a ticket to IFS requesting the address be updated appropriately. Follow the steps listed in the below KBA: