Customers may call in (or merchants on their behalf) for customers who are preapproved / pre-approved but who are not seeing offers. Here's what you do.
If you get calls from a merchant or customer stating they were pre-approved but are not seeing any offers, please:
1.) Check the merchant's rate sheet and offer codes and
2.) ask the merchant if they attached an offer code to the link.
Example: We have seen a few instances where a specific offer that ONLY includes HY loan products was attached to the application link and it results in not showing any offers if the customer is near-prime, prime, or super-prime.
To resolve: We need to ask the merchant to send a link without an offer code attached or an offer code that has other loan products besides HY loans.
Here is a MB report we can use to see if an offer code is attached to an application. You can filter by app ID https://metabase.momnt.com/question/266-consumer-applications-w-invitation-offer-code