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Resending Momnt Rewards Invitations

This article details how to trigger a password reset or invitation email for a merchant who cannot log into their Momnt Rewards account.

Before attempting to resend an invitation, you must verify when the merchant user was added to the system.

  • Ensure the merchant user was added at least 24 hours ago.
  • Our user data is synced and sent to the ITA group daily around 3:00 AM ET. Users added today will not have an active rewards account until the next day's sync.
Step-by-Step Instructions

Follow these steps to trigger a new welcome/login email for the merchant:

    1. Navigate to the Portal: Open a new browser tab and go to momntrewards.com

  1. Access the Reset Tool: On the login page, locate and click the link that reads:

    "Forgot username or Password? Your username is the Momnt Rewards ID provided in your welcome email."

  2. Enter Details: Input the merchant user's registered email address into the required field.
  3. Send the Request: Click Send.

What Happens Next?

This action automatically triggers an automated email to the merchant with instructions to assist them with the login and setup process.

Troubleshooting & Tips
  • No email received? Ask the merchant to check their Spam/Junk folders.
  • Still no account found? Double-check the creation timestamp in the system to ensure the 3:00 AM ET sync has actually occurred since they were added.