Customer Account Questions

• Can I call Customer Care on behalf of my customer?
• Is there a fee for early payoff?
• Why did my customer receive a notification that a payment was due, but no funds have been requested yet?
• Can my customer mail in a check?
• Can my customer's loan be used at another company?
• Can you mail paper statements to customers?
• My customer wants a different loan product.
• My customer wants to increase the amount of their loan. Is there a credit limit increase process?
• My customer’s purchase window expired, and I need to fund more of the project. What do I do?
• What are welcome calls?
• What does "charges limited" mean on a customer's account?
• What's my customer's APR?
• What’s my customer’s payment amount?
• When does my customer's purchase window close?