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How long does it take a customer refund to settle?

Once a refund is issued through the merchant portal, its status will show as Pending while our payment provider processes it. Once confirmed, it will update to either Successful or Failed in your Merchant Portal.

Here is the general timeline for when funds settle:

  • Submitted Monday – Wednesday before 4:15 PM ET: Should settle by Friday.
  • Submitted after 4:15 PM ET on Wednesday through Sunday: Should settle by the following Monday.

If you need help checking the status of a specific refund, just let me know!