Customer Application Questions

• Can a customer list a co-applicant on their application?
• What does "We're sorry! It appears you have an invalid link" mean?
• My customer's One-Time Passcode (OTP) isn't working. 
• Can I cancel an application I sent to my customer?
• When does a soft vs. hard credit pull occur during the application?
• Why was my customer asked to enter their banking information?
• My customer isn’t receiving the application email.
• Can a customer apply if they don’t have an email/phone capable of texting?
• Can I get a copy of my customer's decline notification?
• Can my customer apply via a paper application?
• Can my customer use their P.O. Box for their application?
• How can my customer get back into their application after they closed it?
• Is there a place in the dashboard for us to fill out the application together with the customer?
• My customer failed verification - now what?
• What does the "inability to ID customer" message mean when my customer applied?
• Why did my customer get declined?