I received a complaint notification. What do I need to do?

We understand that sometimes consumers might file a complaint. When this happens, we're required to work with you to address their concerns, and communication is always the key to a resolution.

According to our Merchant Agreement, you have five business days to respond to any complaint request. Just check the email notification you received and send over any requested documentation within that timeframe. If you need any help or clarification, feel free to reach out to the Resolution Specialist listed in the email or give them a call. We're here to help!