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Which Credit Bureau do you pull from?

Did your customer get a message about a frozen credit file? ❄️ No need to worry—this is a common security feature, and getting it sorted out is simple!

Here is what you and your customer need to know to move forward with their application:

  • Our Credit Bureau: We pull credit information directly from TransUnion.
  • Unfreeze Before Proceeding: Please ask your customer to unfreeze or lift the security freeze on their TransUnion report before trying to view offers in their application.
  • A Temporary Lift Works Great: Your customer doesn't need to permanently unfreeze their credit. Setting up a temporary lift with TransUnion is perfectly fine and keeps their account secure while allowing us to check their offers. 
  • How to Contact TransUnion: Customers can easily request or manage a lift by calling TransUnion directly at (833) 806-1627 or processing the lift online.

Once the TransUnion freeze is temporarily lifted, they can jump right back into the app and continue where they left off!