What does the "inability to ID customer" message mean when my customer applied?

Your customer may see a message that reads "Momnt uses a third party that uses non-documentary sources to verify your identity. The third party was unable to verify your identity with sufficient confidence using these public and private databases. Consequently, we are unable to proceed with your application for an account."

They will receive this message if there’s something in their credit application that our system couldn’t verify. If they’ve used only their personal information, including their email, address, and mobile phone number, unfortunately, we won’t be able to assist them further.